Shipping policy
High Quality Transfers LLC (“HQ Transfers”) prints and fulfills orders from Mastic, New York.
Production turnaround
Print-ready transfer orders have a 24-hour production turnaround, Monday–Friday. Weekends are excluded from our production schedule.
Production begins after payment, usable artwork, and any required approvals are received. Time spent waiting for corrected files, missing information, or customer approval is additional.
Custom apparel, design work, and other services may require different production times, which will be communicated separately.
Production turnaround does not include shipping transit time.
Same-day rush printing
Same-day rush printing is available for $25 per order on eligible DTF, HQ Vivid+, UV DTF, sticker, and sublimation transfer items.
To qualify, your order must be completed Monday–Friday before 2:00 PM Eastern Time, with payment, print-ready artwork, any required approvals, and the rush fee received before the cutoff.
Rush printing guarantees printing that day. It does not guarantee same-day carrier pickup or delivery. Noneligible items in a mixed order follow their separately stated turnaround.
If we miss the same-day printing commitment on a qualifying order, we will refund the rush fee. This does not limit other remedies required by law.
Shipping rates and available destinations
Available shipping methods, destinations, and charges are displayed at checkout based on your address and order.
If checkout does not offer shipping to your location, contact us before ordering. Free shipping applies only when expressly offered and when the order meets the stated requirements.
Delivery estimates
Carrier transit estimates begin after the carrier receives your package, rather than when you place your order.
Delivery can be affected by weather, carrier disruptions, holidays, and other circumstances. We do not guarantee a specific arrival date unless we expressly confirm that commitment in writing.
Choosing expedited shipping speeds up the selected carrier service; it does not automatically add rush production.
If your project has a firm deadline, contact us before ordering to discuss production and shipping options.
Tracking your order
When tracking is available, we will send the tracking information using the contact details provided with your order.
A shipping-label notification means your shipment has been prepared. Tracking may not show movement until the carrier receives and scans the package.
Local pickup
Local pickup is available in Mastic, New York when offered at checkout.
Select pickup when ordering and wait for your ready-for-pickup notification before arriving. Follow the pickup instructions included in that notification.
For pickup questions or arrangements, contact highqualitytransfers@gmail.com.
Shipping address accuracy
Check your delivery address carefully before submitting an order, including apartment, suite, and unit numbers.
Contact us immediately if an address needs correction. Changes may not be possible once an order has been dispatched. Address changes, carrier interception, or reshipping may involve additional charges, which we will explain before proceeding where possible.
Returned or undeliverable packages
If a package is returned because of an incomplete address, unsuccessful delivery, or another delivery issue, contact us to arrange the next steps.
Additional shipping charges may apply when the original address or delivery information was incorrect. If the problem resulted from our error, we will arrange an appropriate correction without charging you to fix that error.
Delayed or missing packages
If tracking stops updating or your package has not arrived within the expected delivery period, contact us with your order number.
If tracking shows delivery but you cannot locate the package, check the delivery area, household members, building management, or nearby receiving locations, then contact us promptly.
We will help investigate with the carrier and determine the appropriate resolution. Refunds or replacements depend on the circumstances and applicable law.
Damaged shipments or incorrect items
Inspect your package and products promptly after delivery.
If items arrive damaged, missing, or incorrect, email highqualitytransfers@gmail.com with:
- Your order number.
- A description of the issue.
- Photographs of the products, shipping label, and packaging where possible.
Keep the affected items and packaging while we investigate. We will arrange an appropriate correction, replacement, or refund for confirmed production or fulfillment errors, consistent with our Refund Policy and applicable law.
Contact us
High Quality Transfers LLC
Email: highqualitytransfers@gmail.com
Website: highqualitytransfers.com