Refund policy
All sales are final
Our products are custom printed using your submitted artwork and order selections. All sales are final. We do not accept returns or provide refunds for change of mind.
Please review your artwork, dimensions, quantities, spelling, shipping address, and product selections before placing your order.
Mistakes made by HQ Transfers
If we print or fulfill your order incorrectly, we will reprint the affected items at no additional charge. Our standard remedy is a reprint rather than a monetary refund, except where applicable law requires otherwise.
For shipped orders, we will cover standard shipping of the replacement items.
Customer artwork and ordering errors
Complimentary reprints are not provided for issues caused by:
- Incorrect sizes, quantities, products, or layouts selected by the customer.
- Spelling errors or other mistakes in submitted or approved artwork.
- Low-resolution files, unintended backgrounds, or missing design elements in submitted files.
- Incorrect application, incompatible materials, or failure to follow supplied instructions.
This does not exclude responsibility for defective products or incorrect instructions supplied by us.
Reporting an issue
Please contact us promptly with your order number and a description of the problem.
Keep the affected products and packaging while we review your claim. We may request photographs by email. Once we confirm our error, we will arrange a reprint.
Changes and cancellations
Contact us immediately if you need to change or cancel an order. Changes and cancellations are not guaranteed once production has begun.
Your legal rights
Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.
Contact
High Quality Transfers LLC
highqualitytransfers@gmail.com