Privacy policy
High Quality Transfers LLC (“HQ Transfers,” “we,” “us,” or “our”) operates highqualitytransfers.com. This Privacy Policy describes how we collect, use, retain, and share personal information when you browse our website, order products, upload artwork, or contact us.
Information we collect
We collect information you provide when ordering, using our design tools, or communicating with us, including:
- Your name, email address, phone number, and billing or shipping address.
- Order details, customization choices, transaction information, and order history.
- Uploaded artwork, logos, images, designs, and production instructions.
- Messages and information submitted through contact forms or customer support.
Our website and service providers may also collect technical information, including your IP address, browser, device information, and website activity through cookies and similar technologies.
How we use information
We use information to:
- Process payments and fulfill orders.
- Prepare artwork, previews, gang sheets, and printed products.
- Arrange shipping or local pickup.
- Respond to questions and provide design or customer support.
- Communicate about orders and resolve problems.
- Maintain business records, prevent fraud, and meet legal obligations.
- Operate and improve our website and services.
- Send promotional communications where permitted and subject to your choices.
Uploaded artwork and production files
We use uploaded files to prepare previews, process orders, and produce your requested products.
Artwork files associated with orders are stored temporarily and are generally deleted automatically after approximately one week. This is an approximate retention period, rather than a guaranteed deletion deadline.
Please retain your original files. We do not provide permanent artwork storage, and you may need to upload files again for future orders.
Deleting artwork does not delete related order, transaction, shipping, or customer-service records.
Submit only files you are authorized to provide and avoid including personal information that is unnecessary for your project.
Payments
Our checkout uses Shopify and the payment providers available when you place your order. These providers process payment information according to their own privacy and security practices.
Do not send payment-card details through contact forms, email, or artwork upload tools.
Sharing information
We share information as needed with providers that support our services, including Shopify, payment processors, hosting and storage providers, design and ordering applications, shipping carriers, and communication providers.
We may disclose information to comply with legal obligations, respond to lawful requests, investigate fraud, protect rights or safety, or complete a business transaction such as a merger or sale.
Shopify and third-party services
Our store is hosted on Shopify. Shopify processes information to support our website, checkout, and related services. Shopify may also process information for its own purposes under its privacy policy.
Read Shopify’s Privacy Policy.
Third-party websites and services linked from our store have their own privacy practices. Review their policies when using those services.
Cookies, analytics, and advertising
We and our service providers use cookies and similar technologies to support shopping carts, checkout, security, and other website features.
Depending on the services enabled on our store, these technologies may also measure website use, evaluate marketing performance, and support personalized advertising. Information used for these purposes may include device identifiers, browsing activity, and interactions with products or advertisements.
Where available, use our cookie preferences and data-sharing controls to manage your choices. You can also adjust your browser’s cookie settings. Blocking certain technologies may affect website functionality.
Some advertising-related disclosures may be considered a “sale” or “sharing” of personal information under applicable privacy laws. Where those laws apply, you may have the right to opt out.
Email communications
You can unsubscribe from promotional emails using the unsubscribe link included in each email.
We may still send communications needed to process your order, provide shipping or pickup updates, respond to questions, or address service issues.
Information retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including completing orders, maintaining required business records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods vary by information type and purpose. Uploaded artwork is subject to the temporary storage practices described above.
Security
We use reasonable administrative and technical safeguards to protect personal information. However, no online transmission or storage system is completely secure.
Your privacy rights
Depending on your location and applicable law, you may have rights to:
- Access or obtain a copy of your personal information.
- Correct inaccurate information.
- Request deletion of information.
- Withdraw consent where processing relies on consent.
- Opt out of targeted advertising or legally defined sale or sharing.
- Appeal a decision concerning a privacy request.
Contact us using the details below to submit a request. We may verify your identity before responding. Certain information may be retained where an exception or legal obligation applies.
Where required by applicable law, we will honor recognized browser-based opt-out preference signals, such as Global Privacy Control. Available rights and response requirements depend on your jurisdiction.
International processing
Shopify and our other providers may process information in locations outside your state or country. Privacy laws in those locations may differ from those where you live.
Children’s privacy
Our services are intended for general business and consumer use and are not directed to children under 13. If you believe a child has submitted personal information without appropriate authorization, contact us so we can review and address the matter.
Changes to this policy
We may update this policy to reflect changes in our services, practices, or legal obligations. Updates will appear on this page with a revised date. We will provide additional notice where required.
Contact us
For privacy questions or requests, contact:
High Quality Transfers LLC
Email: highqualitytransfers@gmail.com
Website: highqualitytransfers.com